Effective date of the Regulations: 15 July 2018

Regulations of visiting the World of Illusion Museum

§ 1 Access to the Museum’s exhibition

1. The Museum is open to all visitors according to information on the website: www.muzeumswiatiluzji.pl or www.museumworldofillusion.com.
2. The Museum reserves the right to open and close on other days than those defined in paragraph 1 above in emergency situations. The relevant information will be available on Facebook.
3. The entrance to the exhibition of the Museum is paid. The price list is available at the ticket counters and on the website of the Museum.
4. Due to safety reasons, the number of visitors in the building of the Museum is limited.

§ 2 Ticket counters, ticket purchase

1. The ticket counters may sell tickets authorising entry on the day the purchase was made.
2. The Museum reserves the right to suspend the sale of tickets and to entirely suspend entry to the exhibition of the Museum due to reaching the admissible number of visitors staying in the building of the Museum.
3. A person purchasing the ticket is obliged to keep the receipt, invoice or bank transfer confirmation, constituting the proof of purchase of the ticket.
4. Ticket counters accept payments in PLN and selected payment cards. Ticket counters may, but do not have to, accept payments in other currencies, at the exchange rates determined by the Museum.
5. A person purchasing a concessionary ticket acknowledges that its use is possible after presentation of the document authorising to a discount according to these Regulations to a customer service employee of the Museum.
6. The ticket should be kept until the moment of leaving the Museum.
7. The ticket is cancelled by scanning the code placed therein by the scanner or by physical tearing of the ticket.
8. The buyer is responsible for sharing the ticket (or the code itself) with a third party. Should several persons arrive at the Museum with the same ticket, only the person who cancels the ticket as the first one is authorised to enter the exhibition.
9. Unused tickets are not subject to reimbursement unless they have not been used due to the fault of the Museum.
10. Tickets are also available through internet sale (on-line). The detailed rules of purchase are defined in the regulations of the on-line ticket purchase.
11. Sale of group tickets proceeds by e-mail contact at contact@museumworldofillusion.com or through the website. Prepayment is required.
12. Pursuant to the Act of 29 August 1997 on data protection (Journal of Laws of 2016, item 922), the person providing personal data in the form agrees for its processing by the Museum for the needs of conducting the sale of tickets.

§ 3 Types of tickets

1. The types and prices of tickets are defined on the website. The general rules are as follows:
   1. children under 5 – free entry;
   2. normal ticket – for adults;
   3. concessionary ticket – for children and school pupils up to the age of 18 (pupils after presentation of a school ID card), students up to the age of 24 (after presentation of a student ID), minor holders of the Pole’s Card (after presentation of the Pole’s Card) and minor disabled persons (after presentation of disability certificate and a document with a photo or a disabled person ID), seniors above 65 (after presentation of a document with a photo entitling to the discount);
   4. school groups – a group ticket for school trips of at least 10 students, teachers are entitled to free entry;
   5. organised groups – a ticket for an organised group of at least 10 people. The guide is entitled to free entrance;
   6. family ticket – with a discount for people possessing a personalised Large Family Card and for a maximum of two adults with a minimum of two children.

§ 4 Rules for Museum visitors

1. A ticket to the exhibitions of the Museum entitles to a single entry only to exhibitions. Leaving the area of exhibitions (exit behind the gates) is tantamount to finishing the visit.
2. Visiting the Museum has an individual character, the Museum does not assure guides.
3. External guides cannot work at the Museum without the consent of the Museum.
4. Children under the age of 13 cannot stay at the Museum unaccompanied by an adult.
5. The Museum reserves the right to exclude access for visitors to any part of the Museum.
6. Information on restricted access, where possible and if it refers to more than 20% of exhibits, will be given to the visitors in a manner enabling familiarisation with such information prior to the purchase of entry tickets.
7. The Museum reserves the right to exclude exhibits subject to breakdown, damage or destruction.
8. Exclusion of visitor access to any part of the Museum or exclusion of some exhibits does not constitute the basis to reimbursement of the entire or a part of the charge for the ticket.
9. Visitors must abide by the remarks and guidance of the employees of the Museum or other persons appointed by the Museum.
10. The exhibits may be used following the instructions of the employees of the Museum or other persons appointed by the Museum, and paying attention to warnings and announcements.
11. The Museum is not responsible for any event resulting from the failure to abide by the instructions or improper use of the exhibits.
12. All breakdowns, damages and destructions shall be immediately reported to the employees of the Museum or other persons appointed by the Museum.
13. Consumption of meals and drinks is allowed only in designated areas.
14. The Museum is not responsible for unattended items.
15. The Museum provides a free of charge, unattended cloakroom. The cloakroom is not monitored. The Museum is not responsible for items left in the cloakroom.

§ 5 Arrangements regarding organised groups

1. Each organised group of minors visits the Museum with at least one adult caretaker.
2. In case of school groups from secondary schools and high schools, at most 15 students may fall under the responsibility of one caretaker; in case of kindergarten and primary school, the maximum number of pupils for one caretaker is 10.
3. Caretakers are responsible for the behaviour of the children under their care and for any damage caused by them.

§ 6 Prohibitions

1. Visitors at the premises of the Museum, are prohibited from any behaviour dangerous to other visitors or equipment of the Museum. In particular, visitors are prohibited from:
   1. taking elements of the equipment outside of the Museum;
   2. moving elements of the equipment of the Museum outside of their dedicated places;
   3. destroying any elements of the equipment of the Museum;
   4. bringing animals to the Museum, except for guide dogs and assistance dogs;
   5. bringing and using alcohol, smoking, bringing and using toxicants, using electronic cigarettes;
   6. bringing to the Museum weapons, explosives and other items dangerous to life and health;
   7. bringing to the Museum bikes, scooters, skateboards and other similar devices and riding them;
   8. conducting business activity;
   9. conducting advertising activity and political agitation.
2. Persons under the influence of alcohol or other intoxicants, and also persons behaving in a manner threatening the safety of other visitors or exhibits, disturbing order or breaching generally accepted behaviour standards in public places are prohibited from staying in the Museum.
3. Person breaching indicated prohibitions will be asked to leave the Museum.
4. In such situations, there is no entitlement to reimbursement of the charge for the ticket.

§ 7 Detailed rules regarding individual attractions

1. Visitors are obliged to familiarise themselves with instructions of use of a given exhibit.
2. The stands should be used following the instructions of use located by individual exhibits, paying attention to warnings and notices placed by the exhibits.
3. Safety instructions are placed by selected exhibits.
4. Visitors must abide by the remarks and instructions of the employees of the Museum.
5. The Museum is not responsible for any events resulting from failure to abide by the provisions of the instructions of use of a give exhibit and/or an Employee of the Museum.
6. All breakdowns, damages and destructions shall be immediately reported to the employees of the Museum.

§ 8 Returns

1. There is no possibility to return tickets, except for group tickets. Group tickets are returned if a relevant request was made at least 7 days prior to the date of visiting. A part of group tickets may be returned if the remaining number of tickets in the booking is not smaller than 10.
2. In exceptional situations, it may be possible to reschedule the visit on another date after an email contact with an employee of the Museum.

§ 9 Safety

1. The area of the Museum is covered with a vision monitoring system for the safety of the Visitors.
2. The Museum reserves the right to check whether the visitors entering the Museum bring items listed in the Regulations.
3. In the situation of a direct threat to the life or health of the visitors, the Museum reserves the right to immediate renouncement of performance regarding provided services.
4. Should the message of evacuation be announced, all persons staying at the Museum are obliged to immediately leave the building using the closest emergency exit and to unconditionally follow the instruction of the employees of the Museum and the security.
5. The evacuation is not subject to reimbursement of the entire or a part of the charge for the ticket.

§ 10 Final provisions

1. The regulations are available on the website of the Museum and at the ticket counters of the Museum.
2. By purchasing the ticket, the visitor accepts these Regulations and obliges to observe them.
3. A visitor failing to observe the provisions of these Regulations is obliged to leave the building upon request of an employee of the Museum. In such a situation, the visitor is not entitled to another entry to the Museum on a given day nor to the reimbursement of the charge for the ticket.
4. The Museum is entitled to amend these Regulations. The amended Regulations will be made public on the website of the Museum and at the ticket counters of the Museum.